📉 Can Exness Be Trusted? Read How I Lost $300,000 and Had My Account Closed
📋 Summary of Javad’s Experience
After three years of trading with Exness and losing over $300,000, my account was suddenly terminated — without any clear explanation. Promises made by Exness about personal support for large deposits were never fulfilled. My emails were often ignored or responded to very late.
💔 Broken Promises by Exness
- No dedicated account manager despite multiple large deposits.
- No priority customer support as initially promised.
- No compensation or attempt to assist despite the massive losses.
- Sudden account termination citing vague “internal reasons” without transparency.
“Exness showed no empathy or professionalism. Instead of accountability, they chose silence and closure.”
📨 Official Termination Email from Exness (Unedited)
“Dear JAVAD,
We acknowledge your concern regarding the termination of your account and previous trading activity.
Pursuant to Section 10.5 of our Terms and Conditions:
- (a) You must withdraw all funds and close open positions.
- (b) We may restrict platform access, refuse new positions, and hold funds for existing obligations.
Please be advised: specific internal reasons for the termination cannot be disclosed.
Regarding compensation, Exness is an execution-only broker; we will not compensate for trading losses.
Best regards, Omar Abdelmgeed
Customer Support Executive”
🚫 Key Red Flags with Exness
- ❗ No transparency on account closure decisions.
- ❗ Refusal to disclose “internal reasons.”
- ❗ No offer of negotiation or assistance after years of client loyalty.
- ❗ Risk of sudden account closure without meaningful explanation.
🛡️ Why Traders Should Be Careful with Exness
If a broker can close a long-term client’s account without genuine reason after years of loyalty and hundreds of thousands in losses, imagine what they could do to new or smaller clients.
This experience is not just about one trader — it’s about how Exness treats their clients when things don’t go their way.
📅 Date of Experience
April 26, 2025
🔗 Further Reading:
📬 Share Your Experience:
If you’ve also faced unfair treatment by Exness, we invite you to share your story with us
🛑 Warning:
Always think twice before trusting brokers who lack transparency and fail to respect their clients.
0 comments